F.A.Q.
Frequently Asked Questions

 

How do I know if my tree needs help?

What is an Arborist?

How can I prepare my trees for the Hurricane season?

What do you consider to be an emergency call?

What do I do if a tree falls on my house?

Do the police or fire department contact you for tree emergencies or is that the homeowners responsibility?

Are you insured if an accident happens on the job?

 

 


How do I know if my tree needs help?

If you think your tree needs help we send out an Arborist to examine your tree(s) and these are but a few things that are considered before giving you a diagnosis of what problems you may have.


• Are there large dead branches in the tree?
• Are there detached branches hanging in the tree?
• Does the tree have cavities or rotten wood along the trunk or in major branches?
• Are mushrooms present at the base of the tree?
• Are there cracks or splits in the trunk or where branches are attached?
• Have any branches fallen from the tree?
• Have adjacent trees fallen over or died?
• Has the trunk developed a strong lean?
• Do many of the major branches arise from one point on the trunk?
• Have the roots been broken off, injured, or damaged by lowering the soil level, installing pavement, repairing sidewalks, or digging trenches?
• Has the site recently been changed by construction, raising the soil level, or installing lawns?
• Have the leaves prematurely developed an unusual color or size?
• Have trees in adjacent wooded areas been removed?
• Has the tree been topped or otherwise heavily pruned?

 

What is an Arborist?

An Arborist is an accredited person trained in Arboriculture, the study of trees. Universities across the county offer comprehensive courses in different aspects of arboriculture. To find out more about the arbor culture industry click here to TCIA.org (Tree Care Industry Association).

 

How can I prepare my trees for the Hurricane season?

Dead limbs are the biggest concern a homeowner should have. Lets be honest, most people don't even give their tree(s) a second glance until its to late. We urge everyone who has a tree within close proximity of their home to look for areas that may be a hazard during hurricane season. FEMA and the National Hurricane Center classify this as Windbourne Missiles, and for good reason. Our crews have seen wood go through solid concrete after a hurricane strike. Please call us if you feel your tree(s) needs to be tended to this hurricane season.

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What do you consider to be an emergency call?

There are several things we consider an emergency service call:

  • A tree falls on your house
  • A tree falls on your driveway or power lines leading to your home
  • A tree falls on your car and needs to be removed
  • A Hurricane or a severe storm that has weaken the stability of your tree

 

What do I do if a tree falls on my house?

This could be the most important section of our FAQ. If you are in your home during the incident, DO NOT immediately go out to check the damage. In most cases electrical power lines may be wrapped around the tree and you could suffer electrocution by running outside. If the damage is bad enough where you feel your life is in danger by staying in the house, exit your home at the farthest possible point away from the tree damage (i.e. backdoor, window, etc.) If your home seems to be temporarily stable after the accident, cautiously find an exit so you can get outside away from the damage and call 911. Please take the time this hurricane season to make a plan and go over what should be done if this emergency should arise. If you aren't as young or agile to remove yourself from the home, call 911 and explain your situation to the 911 dispatch and you will be immediately rescued from your home.

 

Do the police or fire department contact you for tree emergencies or is that the homeowners responsibility?

It depends on the severity of the damage, but in most cases no, it's up to the homeowner to call us. As in the case where trees have uprooted, broken in half, fallen on your house or streets where access is impassable or dangerous? Yes, we are contacted by emergency or municipal agencies to come out and asses the damage. In the aftermath of a Hurricane our company makes a transformation to Disaster Relief Specialists. Our land clearing crews are expedited to a region close to the epicenter of damage, but easily accessible for trucks to quickly bring in materials. Field supervisors take on the responsibility of Triage, determining which homes or areas are hit hardest with the most extensive damage. Tree Crews become the backbone of our emergency response team directed by the field supervisors to which areas they will be assigned. The tree crews will not leave the area until the field supervisor is satisfied that normal activity for repair can take place in that area.

 

Are you insured if an accident happens on the job?

Yes, A Sunstate Tree carry's a million dollar liability policy for any accidents that may happen during normal operations. When an accident does happen the field supervisor is immediately informed and Sunstate files a claim to fix whatever damage may have incurred.

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